Having trouble logging in? | Canada

Sign-In Frequently Asked Questions

How do I reset my IDEC password?

1. Go to https://us.idec.com/idec-us/en/USD/login
2. Click on “Forgot Your Password” link
3. Enter your email address and a unique password reset link will be sent to this address.
4. Check your email for an email from “IDEC Corporation” with the email subject “IDEC Corporation | Reset Password”.
5. Click your unique password reset link that was sent to you
6. Enter a new secure password
7. Login with your email address and new password

I got an error when trying to reset my IDEC password

• Email the IDEC team at csr@idec.com for help.

My login and password worked once but now it doesn’t after multiple failed login attempts

• Your account might be locked after to many failed logins. For your security accounts are locked after three (3x) failed attempts to prevent unauthorized access. Accounts will unlock automatically after a set period. If you are still having trouble accessing your account, email the IDEC team at csr@idec.com to unlock your account.